ilos currently supports the ability for users to upload videos that are on a personal computer to their online ilos account. In order for your video to process correctly, please make sure the video is in one of the following formats:

.avi
.mov
.wmv
.mp4
.flv
.m4v
.mpg
.mpeg
.mpe
.m4v
.3gp
.3g2
.webm
.mkv
.mts
.ogv
.ogg

If you have the correct file type and are still experiencing issues, please reach out in the in-app chat or Contact Support.

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