Problem: My webcam is not displaying.
Solution 1: Check the recorder control bar to make sure the webcam feature is turned on.
Solution 2: If you are using an external webcam, make sure it is properly connected to your computer (typically they plug in via a USB port).
Solution 3: Ensure you've installed the latest software for the webcam. The download can usually be found on the manufacturer's support site.
- Logitech is the most popular brand of webcams. Microsoft, Creative, Belkin, and DropCam are also popular manufacturers.
- If your webcam is built-in to your laptop, you can get the drivers from your laptop manufacturer's support site.
Problem: My webcam and audio are out of sync
Video sync problems cannot be corrected after the recording is finished, but there are some steps you can take to prevent it from happening in the future.
Check to make sure you have the updated version of the screen recorder. Reference this article for more information: https://help.ilosvideos.com/hc/en-us/articles/115002363587-Moving-to-the-new-ilos-Recorder-for-Windows
Open up your QuickTime application and create a test video recording with webcam. Since ilos and QuickTime use the same API, this will tell us whether the issue is specific to ilos or not.
If you are using an external webcam, test it in other applications and on another computer. This may verify if the issue is specific to the webcam itself. Contact your webcam vendor if you believe it is defective.