ilos video streaming issues can be caused by many factors. By troubleshooting your internet or device connection, you may be able to play your videos again.

Troubleshoot internet speed

The quality of your home or cellular network can strongly affect how smoothly videos will play. To play videos on ilos, we recommend an internet or cellular connection with a download speed of at least 3 Mbps.

To find out how fast your download speed is, visit and search for “Internet Speed Test”, then click “Run Speed Test.”

Other troubleshooting 

If your download speed meets requirements, but you're still experiencing playback issues, check the device troubleshooting steps below for more information.

  • If you have many browser tabs open, try to close most of them except the one you’re using for ilos.
  • Restart your browser.
  • Restart your router.
  • Restart your computer.
  • Update your browser to the latest version.
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