Having trouble with the ilos Recorder? Try the following solutions.
Re-authenticate user: Click the Record button in your browser to re-authenticate the current user.
Note: Be sure Remember Me check box is selected when you log in to your account; this will ensure the Recorder stays synced to your account.
Re-download ilos app: Try re-downloading the ilos app here: https://app.ilosvideos.com/installRecorder.
Use different browser: If the first two solutions fail, try using a different browser to launch the Recorder.
If you're still having trouble, feel free to give us a shout in Chat or submit a ticket here.