Having trouble turning on your webcam? Take a look at the solutions below or contact Support via the chat line at the bottom right of your screen.
Solution 1: Check the recorder control bar to make sure the webcam feature is turned on.
Solution 2: If you are using an external webcam, make sure it is properly connected to your computer (typically they plug in via a USB port).
Solution 3: Ensure you've installed the latest software for the webcam. The download can usually be found on the manufacturer's support site.
- Logitech is the most popular brand of webcams. Microsoft, Creative, Belkin, and DropCam are also popular manufacturers.
- If your webcam is built-in to your laptop, you can get the drivers from your laptop manufacturer's support site.